7-Day Returns

You may return most bullion purchases within seven (7) calendar days of delivery. Contact us first — get in touch for a return authorisation before shipping anything back. Items must come back in the condition and packaging in which they arrived, with all capsules, assay cards and certificates intact.

Returns are subject to market loss.

Precious-metals prices move continuously. When you order, we buy the metal to fill it at the price you locked. If the market has fallen by the time your return reaches us, the difference between your locked price and the prevailing market is your responsibility and is deducted from your refund. Market loss is never less than zero — if the market has moved in your favour, your market loss is $0, and the gain is not payable to you. You will be told the figure before the refund is issued.

How a return works

  • Contact us within 7 calendar days of delivery to request authorisation.
  • Ship the item back insured, to the address we give you. Return shipping and insurance are at your cost, and the risk of loss stays with you until it reaches us.
  • We verify the item on arrival — weight, purity and condition.
  • We refund your original payment method, less any market loss. There is no restocking fee.

Refunds are issued once verification is complete, normally within 5 business days of the item arriving.

What cannot be returned

  • Graded, slabbed or certified coins, and anything sold as a collectible rather than as bullion
  • Items whose original packaging, capsule, assay card or certificate has been removed or damaged
  • Custom, pre-order or specially sourced items
  • Anything you sold to us — see sell to us; once your items are received and verified that sale is final

You can also just sell it back

After the 7 days, or instead of a return, you can sell the item back to us at our current bid — the day after it arrives or five years later. Start on the sell to us page, where you will get a quote before you ship anything. This is a new transaction at that day's market, not a refund, so the amount may be more or less than you paid. You will see the figure before you commit.

If something is wrong with your shipment

This is not a return and market loss does not apply. Every shipment is fully insured in transit, and we will make it right if any of the following happens:

  • The package arrives damaged, opened or tampered with
  • The contents do not match what you ordered
  • Something is missing from the order
  • The package never arrives

Contact us within three (3) business days of delivery — or of the expected delivery date if the package has not turned up. Keep all packaging and do not discard anything until the claim is settled; insurance claims depend on it. Depending on the circumstances we will replace the item, ship what was missing, or refund you in full.

Deliveries require a signature. Please inspect the package before signing where you can, and refuse delivery outright if it appears damaged or has been opened.

Cancelling before delivery

Cancelling an order is not the same as returning one. Because the price is locked and the metal is bought when you order, an order cannot simply be withdrawn. If an order is cancelled — by you, or by us because payment did not arrive in time — you are responsible for any decline in the market between the order and the cancellation, plus a $95 cancellation fee. If the market has moved in your favour, the difference is not payable to you. The full terms are in our terms and conditions.

Questions before you buy

We would rather answer a question than have you order the wrong thing. If you are unsure whether a product is what you want, ask us first — get in touch and we will tell you straight.

This policy applies to purchases from Standard Bullion LLC and forms part of our terms and conditions. Nothing here affects rights you have under applicable law that cannot be waived.